This Privacy Policy discloses how we gather, use, share and protect information collected about visitors to the Caledonia House web site and any other URLs and web sites administered by Caledonia House Inc. and its Affiliates (as defined below) (collectively, the “web site”). By visiting the web site, you are accepting the practices described in this Privacy Policy. Caledonia House encourages you to read this Privacy Policy carefully. The terms “Caledonia House,” “we” or “us” as used herein refer to Caledonia House and its Affiliates. The terms “you” and “user” as used herein refer to all individuals and/or entities accessing the web site for any reason.

What Information Does Caledonia House Collect?

Caledonia House collects two types of information: (1) “Communication Information,” which is personally identifying information you voluntarily provide, such as contact information, emails or letters; and (2) “Visitor Information,” which is information that is automatically collected as you visit and browse the web site (collectively, your “Information”).

Communication Information

If you communicate directly with Caledonia House by phone, email or postal mail, Caledonia House may collect, store and use any information it collects for its own business purposes. Additionally, Caledonia House may periodically conduct surveys, usability studies and other programs that help Caledonia House improve and promote its products and services. Visitors to the web site may voluntarily participate in these programs and, as a condition of such participation, they may be asked to provide additional information, which shall be deemed Communication Information.

Caledonia House may use this “Communication Information” to respond to your requests, issues or inquiries or to improve the web site, Caledonia House services or product offerings. Communication Information may also be used to distribute information to you about Caledonia House, its products or other promotional or information communications from Caledonia House or Caledonia House business partners.

Visitor Information

Caledonia House’s web site server automatically records “Visitor Information,” based on your activity on the web site, through the use of “IP addresses” (as described below) or “Cookies” (as described below) or other industry-standard techniques, such as domain names or web beacons.

Caledonia House may use Visitor Information, including user behavior, user experience, user equipment and the computing and Internet environment, to improve the performance of the web site. An IP address is a number automatically assigned to a computer when a user uses the Internet and is often associated with the place from which the user enters the Internet such as the Internet service provider. Standing alone, an IP address is not necessarily personally identifiable.

Cookies are data that a web site transmits to a computer’s hard drive through the browser to enable the web site to recognize the browser, record and store a user’s information and occasionally track the user’s viewing habits for statistical purposes. Cookies cannot read any other information on your hard drive. The web site uses Cookies to collect Visitor Information to deliver targeted content to you and to potentially tailor and enhance your experience on the web site. If you do not wish to receive Cookies or want to be notified when they are placed, your browser may permit you to do so.

Updating Information

Please notify us of changes to any of your communication information, including name, address, title, phone number or email address by sending an email to


We maintain lists of users and use the Information on those lists to contact you or send you information you have requested or that we feel will be of interest to you. We may contact you via phone, email, or postal mail. If you wish to opt out of receiving communications from us or to have your Information deleted from our records, you may send a request (“Request”) to Within sixty (60) days of a Request, we will use commercially reasonable efforts to discontinue our use of your Information. Please note that it may be impossible to delete all Information without some residual information being retained because of the nature in which backups of data are maintained. Please also note that we may retain changed or deleted information for archival or purposes other than contacting you.

Does Caledonia House Share Information?

Caledonia House does not share, rent, lease or sell Information to others in ways different from what is disclosed in this Privacy Policy.


Caledonia House may partner with third parties such as advertisers, Affiliates and other potential business partners (“Partners”), which may require disclosure of Visitor Information. For example, Caledonia House may inform these third parties as to the number of people who have seen and clicked on links to their web sites.

Change in Control

Upon a Change in Control, Caledonia House reserves the right to transfer and disclose your Information to the merged or resultant business entity, without your consent or any prior notice to you. However, during the thirty (30) day period following a Change in Control (“Notice Period”), Caledonia House will use reasonable efforts to notify you of such Change in Control, such as by posting a notice on the web site, before your Information is transferred and becomes subject to a different privacy policy. Upon expiration of the Notice Period, your Information shall automatically be subject to the merged or resultant business entity’s privacy policy.

Disclosures Required by Law

Caledonia House reserves the right to disclose your Information if required to do so by law or in the good-faith belief that such action is reasonably necessary to (a) comply with legal process, (b) respond to any claims against it, (c) protect the rights, property or personal safety of Caledonia House, its employees, its customers or the public or (d) report to law enforcement agencies any activities that we have a good faith belief are unlawful. This includes exchanging Information with third parties to protect against fraud protection and to ensure credit risk reduction.

Linked Web Sites

The Caledonia House web site may contain links to other web sites to which we may or may not have any affiliation. Caledonia House is not responsible for the privacy practices or the content of such other web sites. Caledonia House encourages you to review the privacy policies posted on these third-party web sites.

How Does Caledonia House Protect My Information?

Caledonia House takes appropriate measures to protect all Information from unauthorized access, maintain data accuracy and enable the correct use of Information. Caledonia House utilizes security systems to protect such Information. However, no company can fully eliminate security or other risks associated with the possession of Information, and Caledonia House makes no guarantee against unauthorized access to any Information you provide. You hereby acknowledge that Caledonia House is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

Terms and Modifications to this Privacy Policy

Caledonia House may make changes to this Privacy Policy from time to time in our sole discretion. We will post a revised version of the Privacy Policy that reflects such changes on the web site along with a notice on the web site that the Privacy Policy has been revised. Your continued use of the web site following the posting of a revised version of the Privacy Policy constitutes your acceptance of any such changes. If you do not agree with this Privacy Policy, or any revised versions thereof, you should not use the web site.

Contact Us

If you have any questions about this Privacy Policy, the practices of this web site, or if you want to exercise any of the rights that you are given under this Privacy Policy, you may contact us by sending a letter or email to:

Caledonia House
20 Caledonia Street,
Stratford, Ontario, Canada,
N5A 5W5